Mutual Of Omaha - Worst customer service , worst company ever
7 yrs ago myself, husband and son took out life insurance policies.14 mos ago I had to close my checking acct.
I called mutual of Omaha with the new routing number and acct number. They moved mine and my sons over but for some reason not my husbands, a yr later we get a letter stating that his life insurance is canceled. I called and was told that to reinstate it I need to pay close to 5k and that includes a 6.% interest and he needs to take a physical if he passes that they will reinstate. My argument is --- it was a mistake on their end not putting his threw, I have no problem paying the back payments but not with 6.6% interest and he should not have to take a physical either.
He is now sick and is uninsurable. I was wondering if anyone out there has come across this issue. I was also wondering did they purposes pick the oldest person policy (my husband) not to transfer to the new checking acct? You can only talk to customer representative no one higher up, this is so frustrating.
All that money we paid into his policy and their too bad for you attitude. I wish I never heard of this company.
If you are thinking of Life Insurance DO NOT GO WITH MUTUAL OF OMAHA.
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