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Mutual Of Omaha

Mutual Of Omaha

www.mutualofomaha.com
What is your customer experience with Mutual Of Omaha?

Mutual Of Omaha Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mutual Of Omaha has 2.3 star rating based on 106 customer reviews. Consumers are mostly dissatisfied.

  • 64% of users would likely recommend Mutual Of Omaha to a friend or colleague.

  • Rating Distribution
  • Pros: Availability of a live operator, Excellent benefits, Big company with lots of resources.
    Cons: It is a headache, Customer service is terrible, Finds manipulative means to avoid payouts.

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Media from reviews

Mutual Of Omaha - They have issued my sister a refund of 2 of my monthly payments and now...
Mutual Of Omaha - Excellent customer service and knowledge of the productMutual Of Omaha - Who is my beneficiaryMutual Of Omaha - PissedMutual Of Omaha - Dishonest billing practicesMutual Of Omaha - InjuryMutual Of Omaha - This company is extremely deceptive
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Top Mutual Of Omaha Reviews

Positive Review

"Trying to locate Dave Berger concerning a reverse mortgage. His phone is not working."

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I have called an agent by the name of Dave Berger numerous times. Disconnected each time. Called reverse mortgage dept same thing. Please call me at 505 319...

Critical Review

"Charged but not insured"

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The same day I was declined insurance approval. I received a letter saying my application wasn't approved. Then a charge for $274 showed up on my CC. User's...

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Jawanna Czi
map-marker Albuquerque, New Mexico

Trying to locate Dave Berger concerning a reverse mortgage. His phone is not working.

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I have called an agent by the name of Dave Berger numerous times. Disconnected each time.

Called reverse mortgage dept same thing.

Please call me at 505 319 ****. I would like to speak with Dave Berger concerning a reverse mortgage we were trying to arrange.

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User's recommendation: Try using chat instead of calling.

Resolved
Lynell Gbq

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Verified Reviewer
| map-marker Seattle, Washington

Resolved: Charged but not insured

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Updated by user Apr 12, 2025

They took $273 from my bank and then told me they refused to insure me.

Original review Apr 10, 2025

The same day I was declined insurance approval. I received a letter saying my application wasn't approved. Then a charge for $274 showed up on my CC.

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User's recommendation: Don't charge people until you approve their policy

Resolved
Allison C Qvv

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Verified Reviewer

Resolved: Update payment method

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Updated by user Apr 03, 2025

Company fixed the issue and I have been provided with product or service ordered.

Original review Apr 03, 2025

Call was accidentally disconnected necessary to call back to update my payment method with the company

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Cons:
  • None cheaper rate

User's recommendation: Get rid of pissed customers

Beverly A Qcs

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Verified Reviewer
| map-marker Waipahu, Hawaii

Lost policy

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No answer! Would have liked to speak to someone about this issue. Could you please provide me with the information that I'm requesting?

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Melissa B Vci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mansfield, Ohio

I would like to cancel my policy

Cancel and please let me know that you have received my message.please call me at 419 565 **** or e-mail as soon as possible. thank you

Melissa Buckley

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Resolved
Carolyn N Zlk

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Verified Reviewer

Resolved: New supplement

Updated by user Mar 04, 2025

Company fixed the issue and I have been provided with apology. I did not have a problem with your company. But thank u for the concern

Original review Feb 17, 2025

Both female reps were so pleasant, but professional. Keep up the good work and I will rely on you for information.

It is so nice to be able to tell if someone is smiling back at you- even on the phone. They deserve a raise.

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Pros:
  • Mission accomplished

Preferred solution: I completed my application over the phone. Thank you

Anonymous
map-marker Manati, Manati

Chequear si el seguro está activo

Quiero chequear el estado de mi seguro pues no sé si me lo sacaron de cuenta el dinero y saber si para mayo puedo pagar el que debo on el de mayo

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Beverly A Qcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waipahu, Hawaii

Policy

No answer

Not able to speak to anyone on this matter

Isnt this the correct phone number for United of Omaha?

Can someone please help me with this issue.

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Don Ggw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Largo, Florida

They have issued my sister a refund of 2 of my monthly payments and now want me to pay for it and continue to claim I am 2 months behind;

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Mutual Of Omaha - They have issued my sister a refund of 2 of my monthly payments and now...
Updated by user Oct 27, 2024

no replay I am looking for an attorney at this time

Original review Oct 20, 2024

They have issued my sister a refund of 2 of my monthly payments and now want me to pay for it and continue to claim I am 2 months behind; When in fact I have been 1 month ahead for more than 12 years. They screwed up and think I should pay for their error.

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User's recommendation: look for a reputable company who does what's right not just decide to rip off whoever is handy

James K Mbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Policy need a copy of my policy

I dont have a copy of my policy and have been paying for some time now. I dont have what was promised to me. please help me out and get me a copy of the insurance policy

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Preferred solution: A copy of the policy.

Alvin B Tst

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Verified Reviewer

I’m needing to talk to someone about stopping a payment just for this month will make up for it each month

I don't know. I'm trying to stop a one-time payment for just this month only. I don't have the funds to pay for this month.

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Loss:
$8

Preferred solution: I would like to not pay this month because I just got to pick between keeping my heat on and paying this insurance bill and I’m needing my heat so can u stop payment only for this month?7

Aziya Lzv
map-marker Florence, Texas

Change to new acvount

My previous account has been closed

due to fraud. My credit union has given me a new account.

I would like

To give a live agent my new routing

number. I believe March 25 is when

my payment is due and Physicans

Of Omaha needs my new account.

Please call me at 512-913-****,

Karen Doerfler, owner of this policy.

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Josee Xfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cuestión For MyInsurance I have a couple months ago get the storm in my Corazon leave three days in the hospital the question she have something for that

Buena la razon tuve un pequeño infartó de Corazón y estuve tres días hospitalizado Me me llevaron a cirugía Me pusieron una manga directamente hasta el corazón para ver si tenía alguna vena tapada gracias a Dios todo salió bien a ver si algo en el en la póliza me ayuda o me o tengo algún beneficio de la póliza porque pues yo como no tengo nada que me me sirvió de apoyo pues me mandaron la doctora puso que no tenía ninguna restricción porque ya ahí me encontré lo que estaba bien pero estoy cogiendo unas Terapias Del Corazón que me La o me obligaron a hacerlo porque por por lo que me dio y esa con con ante ellos pueda estar tranquilo para ir a eso no no pude dejar de trabajar para seguir el tratamiento y por eso yo quería saber si ustedes serían algo que me podía ayudar porque ahora mismo económicamente me veo afectado con el pago del hospital con el pago de la terapia y y un montón de tratamiento que he tenido que hacerme si es posible enviarme porque fue que yo uní dos creo que dos bueno cuando yo tenía el primer plan me cubría un montón de cosas y él me lo me lo el muchacho que me llenó el plan me lo puso las dos cosas juntas pero no sé qué es lo que me realmente me me cubre o no si es posible me pueden llamar hablo español gracias

View full review
Loss:
$68000

Preferred solution: Full refund

1 comment
mutualofomaha_cs

Hola, Josee. Gracias por tomarte el tiempo de escribir una reseña.

Estaremos encantados de analizar esto.

Envíanos un correo electrónico con tu información de contacto a customercare@***.com, junto con el mejor horario para comunicarnos contigo, y uno de nuestros representantes de atención al cliente se pondrá en contacto contigo. Esperamos poder hablar contigo.

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Exposed: Types of Insurance Scams and Fails

Mar 7, 2021

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Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Niall K Qee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Speak with customer service

Updated by user Dec 26, 2024

Company fixed the issue and I have been provided with apology. Called their customer support number multiple times late at night (I am in Asia & not in their US time-zone) & told the customer support person that my funds had been wired to them weeks earlier.

Each time I was told "Oh, yes, we can see you wired the funds, that should be credited to your account soon". Didn't happen for over a month.

Original review Nov 26, 2024
The insurance premium has been deducted from my bank account and sent to this company by wire transfer. Almost one month has passed, and the funds are not showing up in my United of Omaha account.

The only way to communicate with United of Omaha is via a 1-800 number which I have to wait until after 10:00 PM to call, as I live in Asia. I called customer service last week and was told 'the funds have been received and they will be transferred into your account right away'. Nothing happened.

I called again today and was told 'the funds have been received; we will tell the billing department to update your account'. I asked what had happened to all the messages I have been sending and was told 'we will tell the billing department to read your messages'...
View full review
Pros:
  • Good policies
Cons:
  • Almost uncontactable for non-us residents

Preferred solution: Customer service

User's recommendation: Find an insurance company that is contactable (especially if you do not live in their time-zone)

Andre Charles A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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This person supports our platform.
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Supporter

Excellent customer service and knowledge of the product

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Mutual Of Omaha - Excellent customer service and knowledge of the product

As I mentioned, excellent customer service and knowledge of the product are important. Why are you asking this question twice?

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User's recommendation: Yes so far yes!

Shallon Xyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

I have a couple months I called to cancel my policy life insurance they said yes but not yet

I have a couple of months since I called them to cancel my life insurance policy. They said yes, but it's not yet cancelled. I want to cancel it, please.

View full review

User's recommendation: Cancel policy life insurance

1 comment
mutualofomaha_cs

Thank you for taking the time to provide a review. We'd like to look into this further.

Please email your contact information to customercare@***.com, along with the best time to reach you, and one of our customer care associates will be in touch. We look forward to speaking with you.

About

Related Companies

United World Life Insurance, Midtown Crossing, Mutual Insurance of Omaha

Summary

Mutual of Omaha is a company that offers a wide range of financial and insurance services for individuals and commercial clients. Mutual of Omaha is known as one of the fastest growing and most reliable insurance companies. Assortment of company's individual products includes medicare supplement insurance, long-term care insurance, annuities, investments, life and disability insurance, and critical illness insurance. Retirement solutions and group benefits list group annuities, special risk insurance, employee assistance program, institutional investments, dental insurance, stop loss insurance etc. Mutual of Omaha provides different insurance plans and financial solutions to help customers to choose the one that fits their needs the most.

Mutual Of Omaha reviews and complaints

Mutual Of Omaha is ranked 132 out of 2237 in Insurance category

Area Served

Canada, USA, Worldwide

Payment Methods

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