Mutual Of Omaha Reviews

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I have had a Mutual of Omaha Cancer Policy since 2005. In the past year and a half I have been diagnosed with breast cancer, first on one side and then 6 months later on the other side. The cancer insurance I pay $200 for each year, only paid $800 total for the first...
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#1992162

WHAT A GREAT MIRACLE THAT I HAVE EVER SEE IN MY LIFE. My names are Clara David I’m a citizen of USA, My younger sister was sicking of breast cancer and her name is Sandra David I and my family have taking her to all kind of hospital in USA still yet no good result.

I decided to search for cancer cure so that was how I found a lady called Peter Lizzy. She was testifying to the world about the goodness of a herbal man who has the roots and herbs to cure all kinds of disease and the herbal man's email was there. So I decided to contact the herbal man @herbalist_sakura for my younger sister's help to cure her breast cancer. I contacted him and told him my problem he told me that I should not worry that my sister cancer will be cure, he told me that there is a medicine that he is going to give me that I will cook it and give it to my sister to drink for one week, so I ask how can I receive the cure that I am in USA, he told me That I will pay for the delivery service.

The courier service can transport it to me so he told me the amount I will pay, so my dad paid for the delivery fee.

two days later I receive the cure from the courier service so I used it as the herbal man instructed me to, before the week complete my sister cancer was healed and it was like a dream to me not knowing that it was physical I and my family were very happy about the miracle of Doctor so my dad wanted to pay him 5 million us dollars the herbal man did not accept the offer from my dad, but I don't know why he didn't accept the offer, he only say that I should tell the world about him and his miracle he perform so am now here to tell the world about him if you or your relative is having any kind of disease that you can't get from the hospital please contact dr.sakuraspellalter@***.com or WhatsApp him +234811****739 visit his website https://www.instagram.com/herbalist_sakurahttps://web.facebook.com/herbalistsakura/ https://drsakurahealthclinic.wixsite.com/website https://sites.google.com/view/herbalistsakura https://drsakuraspellcentre.blogspot.com/ https://drsakuraspellcentre.wordpress.com/ for the cure, he will help you out with the problem. And if you need more information about the doctor you can mail me davidclara223@***.com

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ID
#224884 Review #224884 is a subjective opinion of poster.
Location
Harlan, Iowa

How long have I had this policy

I call was in reference to update my address and my cell phone number. I needed a copy of my policy.

User's recommendation: Excellent customer service.

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#2786928 Review #2786928 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer New Reviewer

Resolved: DELAY IN LIFE INSURANCE CLAIM

1.3
Update by user Aug 26, 2021

The Insurance claim has finally been paid.Thank You to Pissed off.

Original review posted by user Jul 29, 2021
My father who was also a life insurance agent with Mutual Omaha passed away in 2019. All relevant claim forms were sent to Mutual Omaha and other insurance companies. Mutual Omaha is yet to pay the claim, and use excuses to delay the claim. Other insurance companies in New York have promptly paid the life insurance claim with similar claim documentation. LINCOLN Life Insurance, NEW YORK Life Insurance and NATIONAL LIFE Insurance paid the insurance claim. This is the difference between Life Insurance companies. Mutual Omaha is delaying the claim for NO REASON. Please be aware when you purchase a life insurance and buy from a reputed company. Did you find this review helpful? YesNo AVOID MUTUAL OF OMAHA LIFE INSURANCE
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Resolved
ID
#2724798 Review #2724798 is a subjective opinion of poster.
Service
United Of Omaha Life Insurance Claim
Cons
  • Use manipulative means to avoid payouts to beneficiaries
  • Con artists
  • Put profit and gain before integrity and people
Preferred solution
life insurance claim

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Verified Reviewer New Reviewer

To request update information of my life insurance policy

Would information to increase coverage of my life insurance policy # UR496****. Please advise me by return email. Thanks and best regards. Rudolph Zagers
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1 comment
#2027174

Hi, Rudolph. To discuss the specifics of your policy further.

You can reach us at 800-775-3000 or email your preferred contact info and the best time to reach you to customercare@mutualofomaha.com. We look forward to speaking with you.

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ID
#2625381 Review #2625381 is a subjective opinion of poster.
Service
Mutual Of Omaha Life Insurance
Pros
  • Excellent benefits
Preferred solution
To increase the insured amount on my life insurance pollicy

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Verified Reviewer New Reviewer

To request update information of my life insurance policy

I would information to increase coverage of my life insurance policy # UR496****. Please contact me by return email. Thanks, Rudolph Zagers
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ID
#2625350 Review #2625350 is a subjective opinion of poster.
Location
The Bottom, Saba

No I have not gotten an response in reference to life insurance information

Sorry to use this way of getting a response.I can say it very frustrating to get an email out to customer service very unfriendly..I always get a Mutual of Omaha Insurance advertising in my magazine.
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ID
#2528921 Review #2528921 is a subjective opinion of poster.
Location
Oberalben, Rheinland-Pfalz

To advise the death of a policy holder

1.0
Mutual of Omaha was notified on the 23rd of March 2021 and again on the 23rd of April. Concerning the death of a policy holder. As of this date no type of correspondence has been received from Mutual of Omaha concerning any death benfits
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1 comment
#2010783

Thank you for taking the time to provide a review. We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com, and one of our customer care associates will be in touch.

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#2528740 Review #2528740 is a subjective opinion of poster.
Location
Louisville, Kentucky

Change of address

We need to change our address : Thomas R Braun cert. number 02677**** and Betty M Braun cert. number 02677**** from : 636 S 108th Place' Mesa, AZ 85208 to: 1713 Breckenridge Pass Fort Wayne, IN 46845
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#2518721 Review #2518721 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

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Verified Reviewer New Reviewer

They are con artists & keep stopping payments of my legitimate disability claim.

1.0
My Doctors refuse to complete or submit disability info to Mutual. Also anytime SSI increases benefits or anything I get additional fund like a stimulas check, mutual wants to know so they can reduce your benefits.

User's recommendation: Never use or buy any policy from these Creeps, they are con artists.

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ID
#2496855 Review #2496855 is a subjective opinion of poster.
Service
Mutual Of Omaha Long Term Disability Insurance
Cons
  • Main objective is not to pay out
  • Con artists
Loss
$50
Preferred solution
Deliver product or service ordered

Why insurance company didn't Pay on several claims

Apparently Mutual of Omaha is affiliated with Medicare and for some reason Medicare would not pay on seven claims while my husband was in the hospital and we Excellent coverage with Medicare Blue Cross Blue Shield in Mutual of Omaha. Those claims total supposedly our responsibility of $6000. I wanted to know why they refuse to pay on those claims we are in-house doctors attended my husband hospitalized inpatient! It is still being addressed with Medicare and Blue Cross Blue Shield. A simple five minute visit and they charged insurance company $235 of which they failed to pay. Youre damn right Im pissed. This will be rectified and it wont be coming out of our pocket.
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1 comment
#2001491

Hello. Thank you for providing a review.

We’d like to look into this further.

Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com. We look forward to speaking with you.

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ID
#2490275 Review #2490275 is a subjective opinion of poster.
Location
Fort Myers, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

2.5
April 3rd will be my first purchase of my Whole Term Life insurance policy. I have yet to receive any paperwork about my policy in-depth and in 3 days you will be taking the amount we agreed on and was accepted by MoO. I couldn't get into your website because I've...
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ID
#2483766 Review #2483766 is a subjective opinion of poster.
Service
Mutual Of Omaha Health Insurance
Preferred solution
Deliver product or service ordered
New Reviewer

Please stop sending mail from my husbands EX wife at OUR new address. He has been divorced from her for 15 years and NOW your sending mail to her at OUR new address. i have sent you numerous emails and I have even sent mail back to u stating that she does NOT live...
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2 comments
#2037216

You'd think that a huge company could honor a simple request from a good paying customer, NOT!! Please stop sending me solicitations for more insurance in the mail.

It wastes my time, wastes paper and shows that I am not in fact a "valued customer".

Many calls and a nasty letter have yielded me no results. Mutual of Omaha treats their customers like peons!

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#2480553 Review #2480553 is a subjective opinion of poster.
Preferred solution
Quit sending us email from my husband’s EX Daphne Lee

FRAUD ON CANCER INSURANCE POLICY

1.0
REFUSED TO PAY OUT FOR MY CANCER SAYING IT NEEDED TO BE 2 YRS OR MORE WITH THE COMPANY LIKE I WAS AWARE I HAD CANCER

User's recommendation: RUN.

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1 comment
#1996737

Thank you for taking the time to provide a review. We’d like to discuss this further.

Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com. We look forward to speaking with you.

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0 0
ID
#2469692 Review #2469692 is a subjective opinion of poster.
Location
Philipsburg, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Change debit card information

2.2
Couldnt change my billing information and your office is closed. I need to update my debit card information
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1 comment
#1980230

Hi, Ron. Thanks for taking the time to provide a review.

Our Customer Care team is available to help you change your debit card information by calling 1-800-775-6000 Monday through Thursday, 7 a.m. to 5:30 p.m. and Fridays, 7 a.m.

to 5 p.m. or by email at customercare@mutualofomaha.com.

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ID
#2400150 Review #2400150 is a subjective opinion of poster.
Preferred solution
Need to update my debt card information

Continue to send me junk mail!

And do not give me any options to stop receiving this BS! If you know how to do this, please comment! Thank you!P
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1 comment
#1977530

Thanks for taking the time to provide a review. Please email your mailing address to customercare@mutualofomaha.com, and we’ll have the mailings stopped.

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ID
#2397577 Review #2397577 is a subjective opinion of poster.
Preferred solution
Stop sending me mail....I am not interested in your company!!!!!!!!!!!!!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

On Line formulary and one at their offices is different

1.8
With the new year we changed Medicare part D Prescription Drug Plan. My doc called in a prescription to CVS and by their on line formulary there was no prior authorization needed from Mutual of Omaha. It should have been $2.00 charge at CVS. However, when i got there it was $16 and CVS said M of O wouldn't cover it. Called M of O and was told doc did not get prior authorization so they didn't pay, I looked up formulary and no PA was noted with Tramadol. Was told by rep that THEIR formulary had PA needed so that was what controlled. I asked rep to go on line and look at the formulary customers go by. She wouldn't do it. so, they get away with paying nothing on what is a legitimate prescription according to M of O on line formulary. Whats to make things worse is that you dont get to talk to a M of O employee. Express Scrips is the company you talk to as they manage the drug plan. Their answer to this entire problem is to call into Express Scrips on each one of your prescriptions and double check on the Tier its in as well as if prior authorization is needed. I did talk with a lady named Mercedes who was nice and very helpful. She understood but this problem was way beyond her pay grade.

User's recommendation: Be very careful when buying and ask a lot of questions. Their secret formulary is what controls.mulary.

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1 comment
#1972070

Hi, Thomas. Thank you for taking the time to provide a review.

We take your concerns seriously and would like to look into this further. Please email your name, phone number and the best time to reach you to customercare@mutualofomaha.com, and one of our customer care associates will be in touch.

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ID
#2371340 Review #2371340 is a subjective opinion of poster.
Pros
  • Big company with lots of resources
Cons
  • It is a headache
  • Poor customer service
  • Too big to takecare of little guy
Loss
$14
Preferred solution
Price reduction

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